Dispute Resolution in the Workplace

Dispute Resolution Qld

Disputes in the workplace can be harmful for everybody involved. They should be resolved quickly and fairly and as informally in the first instance.

WorkResolve uses highly trained and skilled accredited mediators. They help everyone involved in workplace disputes and dispute resolution – managers, employees and unions – reach a mutually agreed settlement.

Mediation typically involves disputes between individuals or an individual and an organisation. Our services also cater for large-scale multi-party disputes. These can involve an organisation, a department or an entire community.

All kinds of workplace disputes are suitable for mediation, such as conflict:

  • between two or more workers.
  • involving entire workplaces.
  • between management and employees.
  • Boards of Directors and management.

We may also be able to help resolve a grievance following formal management action. The formal resolution of a complaint doesn’t always lead to the end of workplace conflict. We can provide return to work mediation processes also for a smooth transition back into the workplace for employees.

WorkResolve mediators

Mediators don’t have to be experts in industrial law. They don’t represent one side or the other, as solicitors do, or judge how the dispute should be resolved.

They act impartially to clarify issues, keep discussion on course and ensure that all sides have the chance to speak. When participants reach an agreement, mediators put it in writing so that everyone is clear about its terms.

Benefits of our mediation service

There are several benefits of our external Dispute Resolution services:

  • neutrality—mediators are neutral and impartial.
  • confidentiality—the discussion can be free and frank.
  • privilege—no information disclosed during the mediation or documents prepared for it can be used as evidence in court.

The law includes these protections in case mediation fails to resolve the dispute. Either party can then take further action without the mediation affecting the outcome.